🚚 Free UK delivery on orders over £50↩️ 14-day hassle-free returns🔒 Secure checkout — pay with card, PayPal, Klarna & more⭐ Rated excellent by thousands of UK shoppers🎁 Gift wrapping available at checkout🚚 Free UK delivery on orders over £50↩️ 14-day hassle-free returns🔒 Secure checkout — pay with card, PayPal, Klarna & more⭐ Rated excellent by thousands of UK shoppers🎁 Gift wrapping available at checkout
OOrbo Market

Privacy Policy

Last updated: 10 June 2026

Orbo Market Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

  • Account information: name, email address, password (hashed).
  • Order information: delivery address, phone number, order history.
  • Payment information: processed securely by our payment providers (Stripe, PayPal, Klarna, Coinbase Commerce). We do not store full card details.
  • Marketing preferences: whether you have opted in to receive offers and newsletters.
  • Technical data: IP address, browser type, and cookies (see our Cookie Policy).

2. How We Use Your Information

  • To process and deliver your orders, and send order/shipping confirmations.
  • To manage your account and provide customer support.
  • To send marketing communications, but only where you have opted in.
  • To improve our website, products, and services through analytics.
  • To prevent fraud and comply with legal obligations.

3. Legal Basis for Processing

We process your data on the basis of contract performance (fulfilling your order), legitimate interests (improving our services and preventing fraud), consent (marketing communications and non-essential cookies), and legal obligation (tax and accounting records).

4. Data Sharing

We share data with trusted third parties only where necessary: payment processors, delivery couriers, email service providers, and analytics tools. We do not sell your personal data.

5. Data Retention

We retain order and account data for as long as your account is active and as required to meet our legal and tax obligations (typically 6 years for financial records).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data ("right to be forgotten"), subject to legal retention requirements.
  • Object to or restrict certain processing, including marketing.
  • Withdraw consent at any time, e.g. by unsubscribing from marketing emails.
  • Data portability and the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use cookies to operate the site, remember your preferences, and (with consent) analyse traffic and personalise marketing. See our Cookie Policy for full details and how to manage your preferences.

8. Contact Us

For any privacy queries or to exercise your rights, contact us at privacy@orbo-market.com or write to: Orbo Market Ltd, 75 Knightthorpe Court, Burns Road, Loughborough, Leicestershire, LE11 4NP, United Kingdom.